Payments
All prices on our website reflect the currency selected on our website. We accept Canadian or US Dollars. We are not responsible for any international transaction fees you may encounter.
Orders above $800
Any orders above $750 USD or $850 CAD require a signed invoice before the order can be processed. Our team will reach out to you directly if your order exceeds $800.
Name on credit card
Payments will appear on your statement as RRZ INC.
Transactions made with PayPal: Inside PayPal our name appears as Rearz Inc. but on the card or bank account used for the transaction the statement will still appear as RRZ INC.
Provided billing address
If the provided billing address does not match the address on your card, your transaction may automatically be declined. We reserve the right to ask for ID and proof of card ownership.
International/USA Credit Cards
Prepaid cards
International Credit Card Purchases: If you are experiencing issues ordering with your Credit Card and are located outside of Canada, please contact your bank. They may be blocking your order as international purchases can be seen as fraudulent.
Pre-paid credit card
If you are using a pre-paid credit card, please check the back of the card for details on how to register the card for online purchases. Please ensure your card is registered prior to using it. Some pre-paid credit cards cannot be used on our online store. Please also check your card balance prior to use. Prepaid cards are frequently declined due to the balance.
Order Cancellation
Given our customers’ urgent need for our products, we rapidly complete orders to get them to our customers as quickly as absolutely possible. For that reason, orders cannot normally be canceled or modified once they have been placed. In the event that an order can be cancelled, there will be a 5% processing fee deducted from your refund. Any cancellation requests are best sent by replying to your order confirmation email. All orders with made-to-order items are final sale and cannot be modified or canceled for any reason. Orders that have been shipped cannot be canceled.
Coupons, gifts and samples
We reserve the right, at our discretion, to limit the use of coupons and free promotional gifts. Free samples are limited to one per customer based on available stock. These items are not guaranteed once in your cart. Any abuse or improper applications of coupons will result in your order being cancelled in part or in full and your account being limited or closed.
Special Promotions
Product
Product Availability/Promotions can change without notice. All special offers and promotions are limited to stock on hand. We do not offer rain checks. Rearz Inc. is not responsible for typographical errors and works to ensure the most accurate information is provided on all marketing content along with our website. Customers may not create additional accounts to receive new customer promotions or additional free items. This will result in your order being canceled with fees. If a mistake is made and a product is listed at an incorrect price, Rearz Inc. shall maintain the right to refund or cancel orders placed with the wrong pricing. All promotions are offered in Canadian Dollars/USD and are based on the Eastern Time Zone. Once a promotion has ended Rearz Inc. will not retroactively adjust pricing for any reason, including Technical Difficulties.
Chargebacks
All chargebacks will result in the immediate and permanent closure of your account. A charge of $100 + 20% of the order value will be added to your invoice for every chargeback made, and then forwarded to a collections agency. WE STRONGLY URGE YOU TO CONTACT OUR SUPPORT TEAM BEFORE MAKING A CHARGEBACK.
Wholesale
All wholesale orders must meet the minimum purchase requirement of at least $150 and select a PAID shipping option or they will not be processed and will be canceled.
Wholesale accounts CANNOT use Sezzle. If Sezzle is used your order will be cancelled and a 5% processing fee will be deducted from your refund.
Any order of $1,000 or more must make payment by a direct payment method. If ordering multiple times within a 7-day span valuing over $1000 you must pay by a direct payment method. If a payment over $1000 is made with a credit card there will be a 4% processing fee.
If you need assistance placing your order please reach out to our wholesale team.
All shipping costs at check-out are estimates and are subject to adjustment. Cancellation requests due to shipping changes will result in our standard cancellation process. Any overages on shipping charges are refunded after the order has been shipped.
We no longer offer the service of arranging freight shipments, in the event we are required to do so there will be an additional $40 fee. All special delivery requirements such as scheduled delivery and lift-gate are the cost of the recipient and must be paid before the shipment is made.
All wholesale orders that are canceled due to not correctly following the rules above will be refunded to the method of payment minus (5%) card processing fees.
Wholesale accounts cannot use coupon codes unless supplied directly by our support staff. Use of unauthorised coupon codes will result in your order being canceled and your account being limited or closed.
Information
The information contained on product pages is for reference only and has for the most part been supplied by the manufacturers.
None of this information is intended to diagnose or treat any illness or disease. If you have any questions or concerns you may contact the manufacturer directly. For further information consult your healthcare practitioner regarding supplements.
By purchasing you assume responsibility for fit, sizing, and suitability for use. While we can make recommendations, we accept no liability for such. The buyer determines the suitability of all products purchased.
Personal Information
All information is treated as completely confidential and will NEVER be shared or sold. We do not save any credit card details.
Disclaimer
Rearz Inc. is committed to providing our customers with the best quality and broadest selection of products available. Notwithstanding, the products and claims made with reference to specific products detailed on or through this site have not been evaluated by Rearz Inc., the Canadian Food and Drug Administration or Health Canada and subsequently are not intended to diagnose, treat, cure or prevent any condition, illness or disease. Please consult with your physician or health care professional prior to beginning any exercise, supplementation, or diet program, or if you have or suspect you may have a possible health problem. The knowledge gained through this site and its contents are solely provided for informational purposes and are not intended to substitute any advice provided by a health care professional. No claim or opinion on this site is intended to be, nor should be construed to be, medical advice or an authoritative resource.
Neither Rearz Inc. nor its owner, employees or other representatives will be liable for any of the following:
Damages arising from use of or in connection with the use of this site or products. This includes, but is not limited to ink transfer from Printed Products.
Product claims made by the various manufacturers on this site. The information provided about each product is obtained from the manufacturers' labeling, promotional material or website.
ANY fees that arise from the importing of goods, including, but not limited to taxes, duties, or brokerage fees. All fees are the liability of the customer.
Typographical errors, changes in product packaging, colour, formulation and/or detailed suggested use, directions or dosage
The manufacturers' detail this information on each product, please refer to your product labeling for usage.
Use or misuse of any of our products
All supplements are for personal consumption and are not intended for resale or abuse. Please do not exceed the manufacturers' recommended dosages.
The material on this site (www.rearz.ca) including images, web design, logos, etc., may not be reproduced, distributed, proxy cached, copied or otherwise used without the expressed written or typed permission of Rearz Inc.. and may be prosecuted if done so.
All products are subject to availability and pricing and product information on this site are subject to change without notice.
We are not liable for errors and omissions.
As a distributor, Rearz Inc. accepts no liability for any other manufacturer's products. If you have an issue with a particular manufacturer's product please contact them directly.
As an Amazon Associate we earn from qualifying purchases.
By ordering from our site you are stating that you agree to the above terms along with those outlined in our shipping & returns policy.
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Shipping and Returns
Discreet Shipping
All items are packaged and shipped discreetly.
The sender of packages will be marked as RRZ INC.
For the most discreet international shipments avoid using Canada Post as they require a physical customs declaration on the package. Free shipping will be by the carrier of our choice. If you require a specific carrier or do not wish to have your shipment shipped by Canada Post, please select a paid shipping option other than Canada Post at checkout.
Processing Time
Orders with paid shipping require 1-2 business days of processing time to be picked, packed and prepared for shipping unless otherwise noted on the product page of the item(s) you've ordered. Shipping time quoted in checkout does not include processing time. Orders with free shipping will take 2-7 business days to process depending on order volumes. Priority is given to orders with paid shipping. During sales, peak season, carrier strikes, or other unusual circumstances, order processing or transit times may be longer than expected.
Shipping
Your shipping information must include the complete legal name of the person shipped to in the shipping address, and a valid phone number. This name must appear as it appears on a government-issued ID.
If your order needs to be shipped to an address outside of Canada you may have to pay extra charges when your package reaches the destination country such as brokerage charges, clearance charges, duty, or taxes. You are responsible for these charges. Please check with your local authorities before placing your order to determine if any duties or taxes will apply to your shipment. Most civilized countries do not charge duty or tax on medical supplies. However, it is your responsibility to check with your country's Customs office to see if your country allows the shipment of products you have ordered (or wish to order) to your country.
Refused or undelivered international packages will be abandoned and no refund or credit provided. If for whatever reason the package is seized by Customs Officials, we will NOT issue you a credit unless all products are returned to us in their original condition. Also, if the package is returned to us by Customs Officials, you are still responsible for any shipping charges and taxes.
Under no circumstances do we accept COD parcels.
Several countries use the transportation value for tax as they do with VAT. All countries listed below are assessed VAT/GST based on CIF value + duty. (CIF= Cost of Goods , Insurance + Freight). This means you are charged duty/taxes on both the goods and the shipping cost combined.
China(CN)
Denmark(DK)
France(FR)
Italy(IT)
Mexico(MX)
Poland(PL)
Ukraine(UA)
United Kingdom(GB)
Due to regulator constraints imposed by the laws of specific countries, we regret to inform that our shipping services are currently unavailable for Argentina, Estonia, Netherlands, Spain, and Brazil.
If you encounter any issues regarding the delivery of your order, please contact us and we’ll be happy to assist you. Please reach out to our customer service staff BEFORE contacting your carrier so we can best assist you.
Special Conditions
All orders of $750 USD/$850 CAD or more must ship to a verified address, and require a signed copy (print, scan, or online confirmation) of the invoice before shipment. We may require additional information from the card owner to validate payment from new accounts, orders being shipped to different locations from previous orders, or orders that are flagged as potentially fraudulent.
Free shipping
We offer FREE economy shipping to Canadian Provinces (excluding New Brunswick, PEI, Nova Scotia & Newfoundland and Labrador) all year round on retail orders ~$120CAD or more (before taxes and shipping). This excludes PO Boxes, remote & difficult to serve locations.
We offer FREE economy shipping to the Continental United States on retail orders $85USD or more. This excludes PO Boxes, FedEx Depots, UPS Depots, remote & difficult to serve locations.
Orders placed with free shipping that have a PO Box address will be canceled, and store credit will be provided for the cost of your order.
All orders with free shipping are shipped by our carrier of choice. If you require a specific shipping carrier, please select that carrier using a paid shipping method. Shipments must be shipped to the billing address or verified Paypal address if the billing address does not match.
Orders under 2kg may ship without tracking. Non-tracked shipping can take up to 10 days to Canada/USA or 4 to 6 weeks internationally.
These select products will disqualify your entire order from receiving free shipping - Please click here for full list.
Promotions that offer free shipping exclude PO Boxes, military addresses, remote & difficult to serve locations.
We reserve the right to cancel any order that does not comply with the free shipping guidelines; we will contact customers prior to cancellation to change the address or select a different shipping method. If your order is returned to us as undeliverable, no refund will be issued. If your order is returned to us for any other reason apart from being undeliverable, the original shipping charges will be deducted from your refund.
What if I don't want my order delivered to my house?
All shipments to APO addresses, FPO addresses, and PO boxes must select Canada Post as the carrier at checkout.
In Canada, you may sign up for a free flex delivery at www.canadapost.ca.
OTHER CARRIERS (UPS or Fedex) CANNOT SHIP TO PO BOXES.
If you require your UPS package to be held at a depot please sign-up for UPS My Choice BEFORE placing your order. Once your order has been shipped you can redirect your package with UPS.
If you require your Fedex package to be held at a depot please sign-up for FedEx Delivery Manager BEFORE placing your order. Once your order has been shipped you can redirect your package with Fedex. This service is available in Canada & USA.
Other customers outside of Canada and the USA should check with their national UPS or Fedex carriers about redirection options before placing their orders.
Mistakes with address or Redirection
If you notice that you have made a mistake on your address, please contact us immediately so we can fix this before your order is shipped, additional shipping charges may apply.
All orders shipped via UPS with an incorrect or incomplete address or names are subject to a $25 fee + $15 per piece for redirection or corrections. Once redirected we are not liable for parcels that cannot be redirected in time of order delivery.
Alternatively, UPS offers a service called UPS My Choice which allows you to redirect or schedule package delivery. Undeliverable packages will be abandoned.
Fedex offers a service called FedEx Delivery Manager which allows you to redirect or schedule package delivery. Undeliverable packages will be abandoned.
What if my package was late?
We do not file postal claims to recover postage for late packages. Please note we are not liable for customs delays and seasonal carrier blackouts.
Order arrived with mistakes
Upon receipt of your order, please check your shipment carefully. All shortages, damages, and errors need to be reported within 2 days of receipt. We will not be held liable for missing items after this time. If we have made an error, we will correct it at no additional charge to you. We will refund or ship the item at our discretion.
Please forward us your original order number along with a photo of the packaging and contents of your order.
The customer must retain the original packaging and product until the end of our investigation to receive proper compensation.
An item I received is defective
All Rearz Inc. products are guaranteed for 30 days from purchase against defects in materials or workmanship (this excludes seconds, clearance items and bulk prefolds).
We are not the manufacturers of all the products we sell. For these brands, they are sold "as is" with no express warranty or guarantee. Please contact the manufacturer directly for assistance.
It is essential to promptly submit images of the defective product and shipping packaging, and a detailed description of the defect to us within 2 business days from delivery. Failure to do so may result in a lack of compensation being offered. You must also hold onto the contents and original packaging for examination. We will notify you once the examination has been completed.
My item is being returned to sender
If a package is returned to us for any reason such as an incomplete address, undeliverable, uncollected, customs, refused, etc. we will contact you once it has arrived in our warehouse and will provide you with 2 options for resolution: reshipment or refund. In some cases the package may be abandoned if the return shipping fees are more than the cost of the order.
If the reason for return was due to a mistake made by us (this does not include carrier issues) we will provide you with a refund or reship your order at our discretion.
If you do want the items reshipped, you will be responsible for both the return shipping fees and the outbound shipping fees. (Orders returned with Free Shipping will have the original shipping charge added to the cost of reshipment)
If you do not want your items re-shipped, we will provide you with a refund for the undelivered items minus the return shipping fees and a 25% restocking fee. (Orders returned with Free Shipping will have the original shipping charge deducted from their refund.)
I want to return a product I purchased
Our goal is to ensure that you are totally satisfied with your shopping experience. If you have any uncertainties regarding products on our website, please feel free to get in touch with us either through email or by phone before ordering.
It is important that you are confident in your purchase before placing your order, as our items cannot be returned.
For items that are available in different sizes, please take the time to measure yourself and then consult our size charts before ordering to ensure you get the fit that’s best for you. Our customer service staff will also be happy to assist you with any sizing-related questions you may have.
If after thoroughly measuring and communicating with our staff, you happen to order an item that does not fit correctly, please send us an email and we can discuss what options are available to you.
Please note that diapers cannot be returned under any circumstances, even if a bag or case has not yet been opened. We highly recommend ordering a trial pack if it is your first time trying out a new type of diaper. This will allow you to ensure that the sizing and fit are correct before purchasing larger quantities. Made to order items are also, under no circumstances, eligible for returns.
By ordering from our site you are stating that you agree to the above terms along with those outlined in our Conditions of Use.