Blog

Scheduled Maintenance Notice

Maintenance Window: August 25th at 12:00 PM ET - August 26th at 12pm ET

We'll be performing essential system maintenance starting at 12:00 PM ET on August 25th. Please expect up to 24 hours of downtime as we implement these exciting improvements to serve you better.

Action Required: After maintenance ends on August 26th, we highly recommend clearing your browser's cache and cookies for the best experience on our updated sites.

Exciting News: Two Tailored Shopping Experiences

We're thrilled to announce a major upgrade to our online presence! We're launching two specialized stores to provide you with a more personalized and efficient shopping experience based on your location.

Introducing Rearz.com - Your Dedicated USA Store

Great news for our American customers! We're launching Rearz.com, a brand-new store designed specifically for you.

What this means for USA customers:

• Zero disruption - Your existing account, order history, and subscriptions transfer automatically
• No action required - Simply continue shopping as usual after maintenance
• Optimized experience - Faster loading, better navigation, and USA-focused features
• New USA warehouse - We're establishing a domestic warehouse to stock our complete product line
• Automatic redirects - We'll have redirects in place to ensure you reach the correct platform, though VPN users will also be notified to redirect themselves to the correct platform at checkout

Please note: As we build inventory in our new USA warehouse, some of our 300+ products may be temporarily unavailable. We appreciate your patience as we work to fully stock all items for faster shipping and improved service.

Rearz.ca - Enhanced Experience for Canada & International

Our original Rearz.ca store will continue serving our valued Canadian and international customers (excluding USA). While the site will look the same, we're making important backend changes.

What Canadian & International customers need to know:

• Password reset required - You'll need to reset your password when the site comes back online
• Fresh start - Previous order history and account data will not transfer to the new system
• New accounts - Some users may need to create entirely new accounts
• Subscription changes - The subscription program will not be available on the updated Rearz.ca store at launch, we will reconsider this in the future.
• Automatic redirects - We'll have redirects in place to ensure you reach the correct platform, though VPN users will also be notified to redirect themselves to the correct platform at checkout

We understand this represents a significant change, and we sincerely appreciate your patience as we implement these improvements for a smoother, safer, and more efficient shopping experience.

Quick Reference: What You Need to Do

If you're in the USA:

• Nothing! Your account and data remain intact on the new US domain Rearz.com
• Continue shopping as normal after maintenance
• Clear your browser cache after August 26th

If you're in Canada or International:

• Reset your password on the new Rearz.ca
• Be prepared to create a new account if needed
• Clear your browser cache after August 26th
• Note: Subscriptions will not carry over

Why We're Making These Changes

These improvements are designed to:

• Provide faster, more reliable service
• Offer location-specific features and pricing
• Enable better inventory management and shipping

We're committed to making your Rearz shopping experience the best it can be, and these changes represent a significant investment in serving you better.