How can we help make your day easier?
Welcome to Customer Care—your one-stop spot for all things Rearz! Whether you’re wondering about shipping, returns, sizing, or just want to get to know us a little better, you’re in the right place. We’ve rounded up everything you need to make shopping with us a breeze. Just scroll through the sections below and dive in!
Our Policies
Shipping & Returns
We know how important it is to get your order quickly—and discreetly. This section walks you through how we ship, how long it usually takes, and what to do if something goes wrong. Whether you're nearby or ordering from afar, we've got all the details you need to shop with confidence.
Conditions of Use
Let’s keep things simple and fair. Here you’ll find the basics of how our shop works—like payments, special promos, chargebacks, wholesale, and product info.
Privacy Policy
Your trust is our top priority. We are fully committed to safeguarding your personal information and ensuring every transaction is handled with the highest level of confidentiality. Learn more about the strict measures we take to keep your data safe and secure, because your privacy truly matters to us.
Explore Our Help Topics
About Us
We’re proud to be a driving force in the incontinence and ABDL community, with a long-standing history of innovation, quality, and care. This section shares our story—how Rearz began, the values that guide our work, and the impact we’ve made over the years. From redefining comfort to supporting self-expression, discover what motivates us to create products that make a meaningful difference every day.
Recurring Orders
Set it and forget it! With recurring orders, you’ll never have to worry about running out of your go-to supplies. Learn how to subscribe and enjoy regular deliveries right to your door.
Free Shipping
Who doesn’t love free shipping? See how your order can qualify for free or discounted delivery options and save a little extra.
Warehouse Pick-up
If you're nearby, you can skip the shipping and collect your order right from our warehouse. It’s fast, convenient, and free! Just place your order online—we’ll send you a notification as soon as it’s ready for pick-up.
Washing Instructions
Treat your reusables right and they’ll go the distance. Our handy care guide will help you keep everything fresh, clean, and comfy for the long haul.
Authorized Distributors
Check out our list of official retailers and distributors around the world to find one near you. Prefer to shop local or in-person, no problem, we have a solution for you.
Disposable Reference Guide
So many great options—where to start? Use our guide to compare our disposable products based on absorbency, fit, and features so you can find your perfect match.
Benefits Coverage
Need help setting up coverage through ODSP or another program? While we do not support these programs, we are happy to point you in the right direction to make sure you get the support you deserve.
Careers
Want to work with a team that’s making a difference? Check out our job openings and see how you can be part of something awesome.
Affiliate Program
We currently do not offer an affiliate program at this time.
Need a Hand?
Still looking for something?
Contact Us and one of our friendly team members will be happy to help. We’re just a message or call away!